DJ Family

DJ Family Customer Service Operation Policy

DJ Family (hereinafter referred to as the “Company”) provides the following Customer Service Operation Policy to promptly and accurately handle inquiries from Website users and customers.

1. Purpose of Operation
The Customer Service Center is operated to respond to user inquiries and requests and to provide information related to the Company’s services.

2. Operating Hours

• -Weekdays: 09:00 AM – 06:00 PM
• -Lunch Break: 12:00 PM – 01:00 PM
• -Weekends and Public Holidays: Closed

Inquiries can be submitted via email 24 hours a day. Responses will be provided during operating hours.

3. Inquiry Submission Method

• -Email: [email protected]
•  
• Please include your name, contact information, and inquiry details in your message.

4. Processing Principles

1. -All inquiries will be handled promptly, accurately, and courteously.
2. -If the inquiry is unclear or requires additional information, confirmation will be requested before processing.
3. -Results of the inquiry will be communicated via email or phone.

5. Limitations of Customer Service
Since this Website does not support membership registration or posting functions, requests related to account support or content management are not applicable.

6. Effective Date
 

This Customer Service Operation Policy shall take effect on September 5, 2025.

DJ Family